All ok, except it did take 50 minutes to deliver the car back, when the estimate was for it to take 30 to 40. Otherwise no problems
Reviewed By: Richard Knight on 28th July 2026
Great service. Very Flexible and speedy car return. Will definitely use again.
Reviewed By: Samuel Trollope on 28th July 2026
A good service no issues experienced.
Reviewed By: Feizal Mussa on 27th July 2026
Helpful, friendly and efficient.
Reviewed By: Anna Brenwald on 27th July 2026
Absolutely the best. It was the best experience ever. Calls were answered as needed and will definitely recommend. satisfied with the service provided.
Reviewed By: Solome Chifadza on 27th July 2026
An interesting experience using this company! I had booked parking to arrive at the mid-stay car park (drop car/key off etc), but on calling them 30 minutes prior to our arrival, we were told that the mid-stay car park was closed and they provided an alternative parking location, which was a 10 minute bus transfer to the airport (they provided this thankfully!) On another positive, we parked up and were able to keep our keys and we were dropped off right outside the terminal. On return, we called to say we had landed and called again to say we had collected our bags. We were told the bus would be 15-20 mins and were told to wait at the terminal car park drop off area! Once arrived, we waited for some other passengers before being dropped off to the random car park we had parked at (phew)!
Reviewed By: Vips on 26th July 2026
Drivers were as always polite and respectful however didn’t inform me that my car had no power so got down the road and broke down!
Reviewed By: Suzan Whymark on 26th July 2026
Very easy to book and super quick to drop off car and pick up car even though flight delayed by 24 hours. Great service and no stress. Would definitely use again.
Reviewed By: Nicola Hedges on 26th July 2026
Excellent - the best Meet and Greet service I have experienced
Reviewed By: Mervyn Lyndon on 26th July 2026
perfect, easy to find and quick drop off and pick up from airport
Reviewed By: Guntars Grincevics on 25th July 2026
please cancel this booking, it was made in error kind regards Jon
Reviewed By: Jon Banks on 24th July 2026
could not have been more straight forward. we called when 30 mins out, a man was at the relevant place to pick up the car after about 5 mins. then we called when through customs and the car was already in virtually the same place and shortly afterwards the man arrived with our key. easy
Reviewed By: John Peters on 24th July 2026
I was very satisfied with our parking experience. The driver was waiting to collect our car when we arrived at 5.30am at Heathrow terminal 5. We only had to wait 5 minutes until the car was returned after our holiday. You do have to pay the £8 airport fee on arrival and when you leave but the valet parking is affordable priced for the service provided. The company was good to communicate with as well.
Reviewed By: Katherine Macintosh on 24th July 2026
All good, thank you!
Reviewed By: Kim Leathem on 24th July 2026
We were a bit dubious at first when we saw where we were parking but the service to and from the airport was fine. Be mindful though that the people there actually take your car somewhere else to park it up, my car had done 9 miles when I returned from holiday, not sure about that as it isn't mentioned anywhere on the site when you book. It all worked out ok though.
Reviewed By: Jason Meredith on 23rd July 2026
On-time pickup and drop-off. The staff were very friendly and professional. I will definitely use their service again.
Reviewed By: Biju Varghese on 23rd July 2026
Lift to and from the Airport was pretty speedy, it’s not a regular shuttle, they will drop you off in a mini van. From flight touchdown to getting to my car was approx 40 mins.
Reviewed By: Guy Beckett on 23rd July 2026
Easy to book, price on the high side for weekday interval, friendly staff and transfer.
Reviewed By: Bogdan Schiteanu on 22nd July 2026
Great value and so easy!
Reviewed By: Louise Derrick on 22nd July 2026
We had a bit of a wait when we got there as the vehicles that take you to the airport are actually more of a mini van than a bus, only being able to fit a small group of maybe 8. The vehicle was already on an airport run so we had to wait for him to come back but with that said, once he came back and we were all loaded into the mini van, the vehicle itself was immaculate and actually quite nice & clean with leather seats etc. When being picked up on our return, we phoned when we got our baggage and the phone was answered straight away & by the time we walked over to the holiday Inn express for collection the driver was ready and waiting. Our car was sitting at the front of the car park for us getting back to the yard so it was a quick getaway. All in all, I thought the service was well priced with a good service! The staff were all helpful. The vehicles immaculate and the location was only 5 mins away from airport.
Reviewed By: Tammy Nelson on 22nd July 2026
The instructions were clear and easy to follow.
Reviewed By: Karen O'brien on 21st July 2026
Friendly team Punctual
Reviewed By: Hassan Hassan on 20th July 2026
It works well.
Reviewed By: Martin Zuch on 20th July 2026
TERRIBLE SERVICE- DO NOT USE! Paid for meet and greet and they tried to make us use their shuttle service both on departure and on return. It took a long time going back and forth with them to get the service we paid for and we almost missed our flight! On the way at back we had to wait an additional hour due to all the hassle of them not delivering our car as promised. With a young baby, the shuttle was not a feasible option for us as we required our car seat for safety purposes which the shuttle could not provide. Their operator admitted they have account issues with Luton airport which is preventing them from providing the meet and greet service. I’m not sure why they are advertising it in the first place if they can’t deliver. Avoid at all costs!
Reviewed By: Janki on 20th July 2026
Generally good although we did have to wait half an hour at drop off and 15 minutes at collection - otherwise satisfied with the service
Reviewed By: Mike Baudry on 20th July 2026
Left my van for 10 days, lovely service! Got picked up on time coming too and from the airport. Would highly recommend!
Reviewed By: Jacob Francis on 20th July 2026
The service was excellent. I especially want to thank you because my car battery had gone flat on the way back, and you came to help very quickly and got my car started again. Thank you so much for your excellent support
Reviewed By: Leila Khani on 20th July 2026
Excellent service and a great honest driver, Khalid. I left my phone in the transit bus. Khalid brought the phone back to the airport for me. A big shout out to him. Thanks so much.
Reviewed By: T. Olanrewaju on 19th July 2026
We were pretty skeptical at first, but decided to go for it since we didn't have any other choices. It ended up being a smooth process, and the driver was super friendly and professional. Got the car back on time, and everything was fine. Awesome service, will definitely use again!
Reviewed By: Jeena P on 19th July 2026
Very efficient and not expensive.
Reviewed By: Pat Ratcliffe on 19th July 2026
Easy to book, great service, very flexible after our flights were delayed. I would definitely use them again and highly recommended
Reviewed By: Christopher Weston on 18th July 2026
could not fault the service very very easy pick up and return will use again
Reviewed By: Ray Freeman on 18th July 2026
Great service. Bang on time, no issues and good pricing.
Reviewed By: Kevin on 18th July 2026
Really close to airport guys were great and communication was excellent re pickup point change. No complaints and definitely best value
Reviewed By: Sharon Gooding-hill on 18th July 2026
Great Serv an very good Loc
Reviewed By: Hunar Qadeer on 18th July 2026
The process is exactly as described. You drive to their location and leave your car with them, then they take you to the airport. On your return, you give them a call once you've landed, they pick you up from the airport, and you collect your car. I've been using them for the past couple of years, and they've been consistently great. It's one of the most straightforward and hassle free airport parking services I've used, making the start and end of holiday stress free.
Reviewed By: Audrey on 18th July 2026
Always great service professionals
Reviewed By: Wendy Gilligan on 17th July 2026
The short stay car park at T4 was closed during our holiday and so we had to make use of the long stay drop-off. However, this was very easy and we were given helpful instructions by phone at the time of both drop-off and pick-up. There was minimal waiting time 10-15 minutes at both drop-off and pick-up which was better than we'd anticipated. Overall the service was excellent, though the car was very dirty on our return, so had clearly been parked outside in a very dusty environment.
Reviewed By: Julian Saunders on 17th July 2026
Great service staff friendly and helpful even when I needed to ring about directions as I’d gone into wrong car park area. I had to pay Gatwick a charge for this mistake but that’s airport rules not sure parking fault. Thanks for your support
Reviewed By: Judith Ball on 17th July 2026
Brilliant service very efficient would definitely recommend
Reviewed By: Helen Eaton on 17th July 2026
Good service. I’ve used your services twice now and the car has always been in great condition. The petrol was exactly as I left it, and this time the car was even power?washed, which was a pleasant surprise. The shuttle to the airport is consistently punctual as well. Overall, very satisfied.
Reviewed By: Akaninyene Aniedi Ekanem on 17th July 2026
The best carparking service I have used in 15 years of travelling. Polite and on time. Will definitely use again.
Reviewed By: Duncan Bogg on 16th July 2026
Customer service amazing. Thanks
Reviewed By: Wael Osman on 15th July 2026
Very efficient parking and service. Highly recommend and will be using again. Great value too
Reviewed By: Pippa Summer on 15th July 2026
I thought the overall reviews were negative when booking, but honestly it was fine and for a parking service was good.
Reviewed By: Alex on 15th July 2026
Great service from drop off to pickup good friendly staff. I was worried that the flight was delayed by two hours but there was no problem when picking up car. I will highly recommend
Reviewed By: Zaib Sharif on 14th July 2026
The process was seamless and experience no problems with the service.
Reviewed By: Julian Temple on 14th July 2026
Very efficient and prompt service.
Reviewed By: Lorraine Lang on 14th July 2026
Excellent value for money. Easy and efficient on outbound and return, both drivers were pleasant and helpful. Unfortunately we were unaware that the route we took to the site want through a ULEZ so ended up with a PCN on our return home. Maybe make that clearer on the directions for arrival.
Reviewed By: Andrew Wright on 13th July 2026
Service was fine, but on the website it was not mentioned that there is 20£ charge for taking you to Stansted. If were mentioned it should be not in the small print. And if you want to cancel booking they still charge you £20. Thats is no good to the customers.
Reviewed By: Arunas Kusleika on 13th July 2026Copyrights © 2026 Total Travel Services Ltd. All Rights Reserved. Company Reg No: 11689845
